FAQ

General Inquiries

shop@workbyland.com

Shipping

ORDERS ARE TYPICALLY SHIPPED WITHIN 2-3 DAYS AFTER THEY ARE PLACED. CUSTOMERS CAN CHOOSE A CARRIER OF THEIR CHOICE AT CHECKOUT. WE RECOMMEND THAT OUR INTERNATIONAL CUSTOMERS BE IN TOUCH WITH THEIR LOCAL CUSTOMS OFFICE SHOULD TRACKING APPEAR STUCK AT THE PORT OF ENTRY. PLEASE ALLOW UP TO TWO WEEKS FOR DOMESTIC SHIPMENTS AND 4-5 WEEKS FOR INTERNATIONAL ORDERS.

ONCE YOUR ORDER HAS SHIPPED, LAND CANNOT BE HELD RESPONSIBLE FOR STOLEN OR LOST PACKAGES WHEN THE CARRIER SYSTEM SHOWS THAT THE PACKAGE HAS BEEN DELIVERED. IF YOU EXPERIENCE THIS, WE RECOMMEND ALLOWING UP TO 48 HOURS FOR ACTUAL DELIVERY BEFORE FILING A CLAIM WITH THE CARRIER FOR A LOST PACKAGE. WE MITIGATE RISK ON OUR END BY INSURING PACKAGES OVER $100.

Returns

WE HOPE YOU ENJOY YOUR NEW ITEM!

ART PRINTS ARE FINAL SALE. IN MOST CASES, WE CAN OFFER A REPLACEMENT IF THERE IS DAMAGE THAT OCCURRED IN TRANSIT. IF WE ARE UNABLE TO REPLACE, CUSTOMER MAY ACCEPT AN EXCHANGE OR A REFUND, MINUS SHIPPING FEES.

RETURNS WILL BE ACCEPTED FOR ACCESSORIES AND APPAREL IN NEW UNWORN CONDITION. RETURNS ARE ELIGIBLE TEN (10) DAYS AFTER RECEIPT. PLEASE KINDLY BE IN TOUCH SHOULD THERE BE ANY ISSUE OR QUALITY DEFECT TO FACILITATE AN EXCHANGE. RETURNED GOODS MUST BE RECEIVED AND INSPECTED BEFORE A REPLACEMENT IS SHIPPED OUT.

Discounts & Coupons

PLEASE NOTE THAT WHILE MULTIPLE ONLINE DISCOUNT CODES OR COUPONS MAY BE "ACTIVE" AT ANY GIVEN TIME, YOU CAN ONLY APPLY ONE DISCOUNT TO ANY GIVEN ORDER. UNFORTUNATELY, WE CANNOT RETROACTIVELY APPLY ADDITIONAL ONLINE DISCOUNT CODES OR COUPONS THAT BECOME AVAILABLE AFTER YOUR ORDER HAS BEEN SHIPPED.

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